Frequently Asked Questions

Do you have questions? We have answers!

What is hybrid working?

What is a flexible workspace?

What does hot desking mean?

What are the next steps after we sign-up?

How do I get up and running fast after sign-up?

What data will you need from us?

How do I setup Team managers?

Will employee directory sync be able to pull in profile pictures?

Can groups / teams be carried over from our system to Kadence, using active directory sync?

Can I use a directory sync to upload users?

How many office floor plans can I have?

How long do office floor plans take to produce?

What mobile OS do you support on your apps?

Where can I get the Kadence app?

Where do I request my office floor plan to be uploaded?

How much does an office floor plan upload and set-up cost?

Are all features included in the pricing plan?

How long is the contract length?

What is Active User billing?

Where and how is user data being stored?

What user data is being stored? Are you GDPR and US data security compliant?

Is SSO secure?

Are you ISO compliant

Where is my data hosted?

Can I see all teams in the company? 

How do I access a colleagues profile?

How long will it take to get the email with the link to my CSV file?

What happens if there are no desks available with a specific amenity?

I want to see times in AM/PM but my European colleagues don’t – is that an issue?

My employees speak Swedish, Spanish & Portuguese – will you support these languages in future?

Do my preferences stay the same if I travel to another country/timezone?

How can I make a space available if an employee does not show up for their booking?

Can I control employee email preferences to make sure they receive check-in reminders?

How will I let employees know if I have to cancel their booking at the last minute?


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