Navigating the next phase of reopening with RSPB

Royal Society for the Protection of Birds (RSPB) is the UK’s largest nature conservation charity, inspiring everyone to give nature a home and secure a healthy environment for wildlife. The same philosophy applies to their company and people. The company aims to foster a culture of safety and wellbeing amongst their people, keeping employees and volunteers safe and healthy on site, while maintaining a productive work environment.

Case Study Logo - Case study: Navigating the next phase of reopening with RSPB
  • Industry Non-profit organization
  • Employees 2500
  • Location United Kingdom
  • Features Desk Booking
    Space Analytics
    Health certification

“Kadence has helped us find a way to keep people organised and allow flexible desking in the office buildings that are currently open.”


The RSPB has over 2,500 employees and 12,000 volunteers, making it one of the largest wildlife conservation charities in the UK. As covid restrictions eased earlier in the year, RSPB’s workplace team needed a way to facilitate a safe return to offices efficiently with a phased approach, in compliance with safety measures such as health certification and social distancing. At the time, they didn’t have a solution to make their employees feel comfortable coming back into the office.

Prior to the pandemic, the team had no way to manage hot desking, let alone socially-distanced spaces. There were a few hot desks in selected buildings, but the majority of the employees had their own dedicated desks. The company has also previously undertaken a project to ascertain the efficiency of desk usage with the goal to utilize their workspaces more efficiently, and covid simply accelerated that initiative and their need to switch to a flexible desking model. 


  • Implemented desk hoteling model with ease, with a process that can be rolled out office by office swiftly.
  • Kept their employees safe, ensuring the office stays compliant with social distancing measures.
  • 98% MoM growth in desk bookings, indicating people are feeling more confident returning to the office. 

Problems we solved

Implemented flexible desking model with ease

When the RSPB team was searching for an effective flexible desk solution, it was clear that the selected solution needed to be user-friendly, easy to set up to cater for a large, diverse group of employees and volunteers to help the team implement the flexible desking model quickly. 

That’s when they turned to Kadence.

“Kadence’s overall package and solution was deemed most suitable from the tender we performed. The team had a very flexible approach with their product development, and was open to developing the product to meet our future needs.”

Using Kadence’s desk booking feature, employees at RSPB have the option to choose where, and how they work when they decide to come to the office. Desks are also laid out with social distancing measures in mind, employees can easily search and book a desk right from the color-coded floor plan (to indicate availability) that looks just like their office. Not only did this help the workplace team manage who was in or out of the office, it gave employees the confidence they needed to return.

Kadence office neighborhoods

From a facilities management point of view, the flexible admin control functionality has also allowed their building administrators to make changes and manage office spaces easily. Kadence has enabled building admins to control which desks are bookable or restricted to use, while maintaining building capacity complying with local regulations. For example, when regulations eased in the UK, they were also able to easily adjust desk availability and make more desks available quickly.

“Building administrators can easily adapt their spaces, particularly during Covid when we had to block desks from use and open up again slowly as restrictions allowed and demand increased.”

Forecast demand for desks more accurately

The team at RSPB needed a flexible desk booking tool to not only manage how people used the spaces, but also to prepare for the demand of spaces throughout the week, and months to come. They needed a live office view across all locations, so building admins can get a sense of how desks are being booked and used, who is in and out of the office, which helped manage and forecast the influx of office traffic more accurately.

Kadence’s space usage analytics has allowed the workplace team to make informed decisions about how office spaces are being used, enabling teams to plan intentional, productive time together in the office, and giving them the ability to use data to right size office spaces across different locations in the future. Using Kadence has helped RSPB accommodate all of their 2,500 employees, without needing to make major changes to their real estate portfolio, saving on costs with flexible desking.

Kadence insights

Gave employees the confidence to return

With the rollout of Kadence, they were able to facilitate the return-to-office process swiftly and efficiently. Over the last two months, they have seen a 98% month-on-month growth in desk bookings, indicating people are feeling more confident to return to the office

“Kadence’s software is very easy to use, thus creating less of an administration pull from employees needing help or guidance.”

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