Customer stories · Public Services
MOPAC reached 83% adoption within weeks and now forecasts office demand from usage data.
The Mayor’s Office for Policing and Crime runs 200 employees on 37 shared desks, with teams able to see each other’s office days and facilities staff able to forecast demand.
The situation
Before Kadence
- Reopening the London office after the pandemic, with a need for a rollout fast enough to fit the reopening plans
- A commitment to flexibility: staff could keep working from home, but would have what they needed on site whenever they chose to come in
- No mandated office days, with team days left for teams to decide
- 37 desks for a workforce of 200
What changed
With Kadence
- Booking a desk made the condition for working on site, which drove adoption within weeks and gave staff one simple process for office days
- Chosen over other systems on user experience, with an app staff could use without help
- Team managers booking desks for their whole team on the same day in the same neighborhood, using Personal Kadence
- Individuals scheduling their office days a week ahead, so colleagues can see when to come in and book nearby
- Usage data on how desks are booked and used and who is in, so facilities staff forecast demand and right-size the number of desks
Adoption by design
MOPAC looked at several systems and chose on user experience rather than feature lists, because the real risk was people not using whatever was bought. Two things made adoption fast. The first was process: staff cannot work on site without booking a desk through Kadence, so the app became part of coming in. The second was that the app needed no explanation. Adoption passed 83% within weeks, and bookings kept growing month on month, which the team reads as people coming into the office regularly.
“The app usage has always been high because our staff cannot come to the office unless they book a desk through Kadence. The ability to use it more effectively has significantly improved over time.”
Team days without a mandate
MOPAC’s approach to hybrid working is people-first: rather than telling people which days to come in, it leaves the choice with teams. With Personal Kadence, team managers book desks for their team members so everyone comes in on the same day and sits in the same neighborhood. Individual employees schedule their office days a week ahead, so colleagues can see when to come in and book a desk near their teammates. Tuesdays and Thursdays have become the most popular team days.
Forecasting demand from 37 desks
Usage data gives the team a view of how desks are being booked and used and who is in or out, which it uses to forecast office traffic and demand for space. That is how 37 desks serve 200 employees without running short: the data lets the team right-size the number of desks it keeps available, so no space is wasted and costs come down. As MOPAC puts it, “the insights are useful to understand how many desks we will need in the future and what buildings are hardly used.”
More stories
Next step
See what Kadence would do with your floors.
Thirty minutes with a workplace strategist. Bring a floor you are unsure about.