Implementing desk booking with 83% adoption

The team at Mayor’s Office of Policing and Crime (MOPAC) partnered with Kadence to quickly implement a post-pandemic return to office solution in their London office. 

Case Study Logo - MOPAC: Implementing desk booking with 83% user adoption
  • Industry Public Services
  • Employees 200
  • Location United Kingdom
  • Features Desk Booking
    Personal Kadence
    Space Analytics

“The app usage has always been high because our staff cannot come to the office unless they book a desk through Kadence. The ability to use it more effectively has significantly improved over time.

Challenges

The team at Mayor’s Office of Policing and Crime (MOPAC) was seeking a desk solution that would give their employees full flexibility over their hybrid working arrangements. Ideally, employees could continue to work from home if they wanted but would have the amenities available to work from the office when they decide to come in. Most importantly, they were looking for a fast implementation that would work with their reopening plans and get people back together easily without much hassle.

Results

  • People returning to the office swiftly with 70% occupancy

  • 83% user adoption with 35% month-on-month growth in desk bookings

  • Create a great hybrid working experience for employees with a user-friendly mobile app

Problems we solved

Implemented desk booking with an 83% adoption rate

The decision for adopting Kadence didn’t just come down to features. The team at MOPAC looked into a few other solutions, ultimately looking for the technology that provided the best possible user experience for their employees. 

Getting employees to follow processes and use the technology they invested in has always been a challenge for many companies. But unlike the others, the team at MOPAC was able to drive adoption quickly reaching 83% within weeks, and implement desk hoteling for 200 employees with only 37 desks. How? The key was having a process in place that requires employees to book a desk in order to work on-site.

 

“The app usage has always been high because our staff cannot come to the office unless they book a desk through Kadence. The ability to use it more effectively has significantly improved over time.”

 

Another plus was how easy it was for employees to use and navigate through the Kadence app. The simple, user-friendly interface made the whole return-to-office transition and roll-out a breeze for the management team at MOPAC. They saw a 35% month-on-month growth in desk bookings, indicating people are coming in to the office regularly.

Getting people back to the office on team days

The way MOPAC want to approach hybrid working has always been people-first. Instead of telling people how to work by mandating ‘in-office days’, they want to leave the choice to their teams.

Using Personal Kadence, team managers were able to book desks for their team members to all come in on a certain day, and work together in the same office neighbourhood. For individual employees, the solution also enabled them to schedule days to work in the office the week before, so others can get visibility as to when to come in the office and book a desk near their teammates – Tuesdays and Thursdays seem to be the most popular team days! 

MOPAC Kadence

Forecast demand for spaces more accurately

Kadence’s space management tools have also given the MOPAC team valuable data on usage, allowing them to get a sense of how desks are being booked and used, as well as who is in or out of the office to forecast influx of office traffic and demand for spaces accurately. 

Results? They were able to manage 37 desks efficiently for 200 employees.The valuable usage data has enabled the team to right size the amount of desks they need to have available, so that they are not wasting any office space, which helps to reduce costs and utilize the space better.

“The insights are useful to understand how any desks we will need in the future and what buildings are hardly used.”

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