Customer stories · Market Research
GWI runs London, New York and Athens from one workplace system.
A global research company replaced spreadsheets with one platform for desks, rooms and team days across London, New York and Athens, and now sees more than 90% of its desk bookings land on scheduled team days.
The situation
Before Kadence
- A global workforce returning to the office after COVID with unpredictable attendance; nobody knew which team was coming in on which day
- Desks, meeting rooms and team coordination run on manual spreadsheets
- Four questions to answer: how to balance remote and in-office work, use office space efficiently, keep teams cohesive and communicating, and adapt as employees’ needs changed
What changed
With Kadence
- Desk and room booking replacing spreadsheets across all three offices
- Team days scheduled through Team Kadence so teams come in together, with sales teams sitting alongside their mentors
- Office neighborhoods and workplace announcements used to reach wider teams at every location
- More people coming into every office to work with their teammates
Knowing who is coming in
When GWI’s offices reopened, the problem was not space but predictability. With no way of knowing who would be in on a given day, the real estate team could not plan desks, rooms or team time, and the spreadsheets they had been using could not coordinate a workforce spread across three countries. Kadence went in as soon as people were able to return.
“We didn’t know who was coming when, which team on what day. So we used Kadence as soon as we could return to the office.”
Team days across three offices
The change GWI points to is in how teams use their office days. Team Kadence lets managers schedule team days so the right people are in together, which matters most for sales teams, where new starters need to sit with their mentors and their teams. Office neighborhoods give each team a home in every location, and workplace announcements reach people across sites. The effect the workplace team has seen is more people choosing to come in, in all three offices, to work alongside their teammates, and the booking data shows how concentrated that has become: across a year, more than 90% of desk bookings fall on the team days teams have scheduled, Tuesday to Thursday, with Wednesday the busiest day and Monday and Friday almost empty.
“Team Kadence allows us to help our teams to schedule team days and come together in the office. What we’ve seen is that more people are coming into the office at all of our locations to collaborate with their teammates.”
Kadence is now part of how GWI runs its offices. In Maud’s words, “I don’t think we could do without Kadence.”
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