The Workplace AI Maturity Model
Four levels. Most of the market is on the second.
A framework you can locate yourself on, and a test for the next vendor briefing: what level are you, and what is your evidence?
- Level 01
Reporting
AI describes what happened. Dashboards, badge data, utilization charts.
- The test
- Can it tell you Tuesday was busy? Yes. Can it tell you what to do about it? No.
- Who is here
- Analytics modules and utilization reporting tools.
- Level 02
Copilot
AI answers questions in natural language. Chat over your workplace data, drafted comms.
- The test
- A chatbot next to a floor plan has not left Level 2, whatever the homepage calls it.
- Who is here
- Most vendors marketing AI or agents in workplace today.
- Level 03Kadence is here
Decision
AI solves the problem and executes the change. A stack plan, a neighborhood allocation, a move list, written back into the system that runs the building.
- The test
- Can you take its output to your CFO, defend it line by line, and have the building change on Monday?
- Who is here
- Kadence.
- Level 04
Autonomous
AI runs the portfolio continuously, within policy. Standing objectives instead of tickets.
- The test
- Would you let it sign a lease decision unattended? If the answer is no, it is not Level 4.
- Who is here
- Nobody. We are not claiming it.
For your next vendor briefing
Four questions that find the level.
Ask every vendor the same questions. The answers place them on the model faster than any demo script.
- 01
Show me a decision your AI made last month, and the change it wrote back.
- 02
What does it do when the answer needs a move, not a message?
- 03
Can finance audit the output line by line?
- 04
Which of these four levels are you, and what is the evidence?
Next step
See Level 3 on your own floors.
A workplace strategist walks you through a real decision: the stack plan, the move list and the change written back.