The Benefits of Asynchronous Work with Paige Goldstein

As we navigate the modern work landscape, the traditional 9-to-5 model is rapidly losing its relevance. Enter asynchronous work—a transformative approach that transcends time zones and fixed schedules.

I recently chatted with Paige Goldstein, a self-proclaimed digital nomad and co-host of the Fill Your Sol podcast. We chatted about her flexible style of working and how employers could increase productivity by working asynchronously. Watch our full chat here:

This blog delves into the myriad benefits of working asynchronously, offering insights and practical strategies to help teams excel in this innovative framework.

The Hallmarks of Asynchronous Work

Flexibility and Autonomy

The hallmark of asynchronous work is the unparalleled flexibility it provides. Employees are liberated from rigid schedules, allowing them to choose work hours that align with their personal lives. This flexibility fosters a healthier work-life balance, reducing stress and preventing burnout.

Boosted Productivity

Asynchronous work taps into individual productivity peaks. By empowering employees to work when they’re most efficient, tasks are completed with greater precision and speed. This personalized approach maximizes output, benefiting the entire team.

Global Talent Pool

Geographical barriers vanish. Companies can now access a global talent pool, hiring the best minds regardless of location. This diversity drives innovation and brings a wealth of perspectives to the table.

Fewer Meetings, More Focus

Traditional work environments are often disrupted by frequent meetings and interruptions. Asynchronous work minimizes real-time meetings, allowing employees to concentrate on deep work. Communication becomes more intentional, conducted through written updates and collaborative tools.

Enhanced Communication Skills

Asynchronous work necessitates clear, concise communication. Without the luxury of immediate clarification, messages must be thorough and well-articulated. This practice hones overall communication skills, promoting transparency and accountability.

Elevated Job Satisfaction

When employees control their schedules and integrate work with personal activities, job satisfaction soars. A harmonious work-life balance boosts morale, fostering long-term commitment and loyalty to the organization.

Cost Efficiency

Organizations can realize significant cost savings with asynchronous work. Reduced need for physical office space cuts expenses related to rent, utilities, and supplies. Employees also save on commuting, contributing to a more sustainable business model.

Results-Oriented Culture

Working asynchronously shifts the focus from hours worked to results achieved. This meritocratic approach rewards performance based on output and quality, creating a motivating environment where contributions are valued.

Implementing Asynchronous Work: Practical Tips

Define Clear Expectations

Success in asynchronous work hinges on clear expectations. Set defined goals, deadlines, and communication protocols to ensure alignment. Regular updates and reviews help adapt to evolving needs.

Leverage the Right Tools

Invest in tools that facilitate seamless asynchronous collaboration. Platforms like Slack, Trello, and Google Workspace streamline communication and task management, supporting a cohesive workflow. And of course, Kadence is your ultimate partner in aligning your teams, so you can find those important moments to collaborate.

Build a Trusting Culture

Trust is the foundation of working asynchronously. Leaders must trust their teams to manage time effectively and deliver quality work. This trust fosters a positive, empowered work environment.

Provide Training and Support

Equip employees with the skills needed for asynchronous work. Offer training on time management, communication, and collaboration tools. Continuous feedback and support ensure ongoing improvement.

How Kadence Enhances Asynchronous Work

Transitioning is seamless with Kadence, a comprehensive hybrid workplace management software.

Streamlined Coordination

Kadence offers tools for desk booking, room scheduling, and visitor management, optimizing physical space usage. Its intuitive interface helps employees plan their workdays, whether at home or in the office.

Efficient Communication

Kadence supports asynchronous communication, reducing the need for constant real-time meetings. Teams can share updates and collaborate at their own pace, minimizing disruptions and enhancing focus.

In-Depth Analytics

Kadence provides workplace analytics to inform decisions about space and resource management. These insights help optimize operations for a hybrid work model.

Seamless Integration

Kadence integrates with existing tech stacks, ensuring a smooth transition to asynchronous work. Whether using project management software, communication platforms, or calendars, Kadence enhances your team’s efficiency and effectiveness.

A Final Thought

Asynchronous work is a game-changer, offering benefits from increased productivity and job satisfaction to cost savings and global talent access. Embracing this approach can lead to a more flexible, inclusive, and efficient work environment. Tools like Kadence support this transition, providing the necessary infrastructure to thrive asynchronously. Explore Kadence and take the first step towards a more productive and balanced future.


10 Proven Strategies to Supercharge Internal Communication with Jo Coxhill

Effective internal communication is the lifeblood of any thriving organization. It ensures that everyone is aligned, informed, and engaged, driving productivity and job satisfaction. However, many companies struggle with fostering clear and open communication among employees. If you’re looking to improve your internal communications, you’re in the right place.

I recently spoke to Internal Communications Consultant and Founder of Vision 29, Jo Coxhill. We discussed the importance of listening to your teams and what effective communication looks like. Watch our full conversation here.

And to help further, here are ten proven strategies to help you transform your internal communication efforts.

1. Embrace Open-Channel Communication

Creating an open-channel communication environment encourages transparency and trust within your team. Use tools like Slack or Microsoft Teams to facilitate real-time conversations. These platforms break down hierarchical barriers and enable employees to communicate openly, share ideas, and resolve issues swiftly.

2. Leverage the Power of Video Communication

Video communication can bridge the gap between remote and in-office employees, fostering a more connected workforce. Regular video updates from leadership, video conferencing, and even short video messages can personalize communication and make it more engaging. Tools like Zoom, Google Meet, or Microsoft Teams are perfect for this purpose.

3. Implement Regular All-Hands Meetings

All-hands meetings are essential for ensuring everyone is on the same page. They provide a platform for leadership to share company updates, celebrate achievements, and address concerns. Make these meetings interactive by including Q&A sessions, polls, and shout-outs to encourage participation and keep employees engaged.

4. Adopt Announcement Features

Platforms like Kadence enhance team collaboration and communication. Send Announcements with key updates to select teams or to the company as a whole. They reduce the clutter of emails and ensure that important information is easily accessible within your homepage dashboard.

5. Encourage Feedback and Open Dialogue

Fostering a culture where feedback is valued and acted upon can significantly improve internal communications. Use anonymous surveys, suggestion boxes, and regular one-on-one meetings to gather employee feedback. Show that you value their input by implementing changes based on their suggestions and acknowledging their contributions.

6. Promote a Culture of Inclusivity and Diversity

Inclusive communication practices ensure that everyone feels heard and respected. This includes being mindful of language, cultural differences, and accessibility needs. Providing training on inclusive communication and ensuring all materials are accessible to everyone will foster a more inclusive workplace.

7. Utilize Internal Newsletters

Internal newsletters are an excellent way to keep employees informed about company updates, upcoming events, and key achievements. They can also feature employee spotlights, team accomplishments, and fun facts to keep the content engaging. Ensure that the newsletters are concise, visually appealing, and sent out on a regular schedule.

8. Invest in Communication Training

Effective communication is a skill that can be developed. Provide training and workshops on communication skills, active listening, and emotional intelligence. Equipping your team with these skills will enhance their ability to communicate effectively and resolve conflicts amicably.

9. Foster Informal Communication

Not all communication has to be formal. Encourage informal communication through team-building activities, coffee chats, or virtual watercooler sessions. These informal interactions can strengthen relationships and improve overall communication within the team.

10. Measure and Analyze Communication Effectiveness

Regularly measuring and analyzing the effectiveness of your internal communication strategies is crucial. Use tools like employee engagement surveys, feedback forms, and analytics from your communication platforms to assess what’s working and what’s not. Use this data to make informed decisions and continuously improve your communication efforts.

    Why Internal Communication Matters

    Imagine a symphony orchestra where each musician plays their own tune without regard for others. The result would be chaos, not harmony. Similarly, in an organization, if departments and employees work in silos without effective communication, the result is confusion, inefficiency, and frustration.

    Effective internal communication aligns everyone towards common goals, fosters a positive work environment, and drives organizational success. It ensures that employees are well-informed, motivated, and feel valued, which in turn boosts productivity and reduces turnover.

    Addressing Common Pain Points

    Many companies face common internal communication challenges such as information overload, lack of engagement, and miscommunication. Addressing these pain points requires a strategic approach and a commitment to continuous improvement.

    Information Overload: Streamline communication by using centralized platforms and ensuring that messages are concise and relevant. Avoid bombarding employees with unnecessary information.

    Lack of Engagement: Foster engagement through interactive meetings, encouraging feedback, and recognizing contributions. Make communication a two-way street where employees feel heard and valued. Communicate through platforms like Kadence that your teams are already using.

    Miscommunication: Enhance clarity by using visual aids, providing communication training, and ensuring that messages are clear and concise. Regularly check in with employees to ensure that they understand and are aligned with the information shared.

    Actionable Insights for Immediate Improvement

    Start by assessing your current internal communication practices. Identify the gaps and pain points through surveys and feedback sessions. Then, implement the strategies outlined above, prioritizing those that address your most pressing issues. Remember, effective internal communication is an ongoing process that requires regular evaluation and adjustment.

    Improving internal communications is not just about implementing tools and strategies; it’s about fostering a culture where communication is valued and prioritized. When employees feel informed, heard, and valued, they are more likely to be engaged and productive.

    Take the time to understand the unique communication needs of your team. Tailor your strategies to fit those needs, and be open to feedback and continuous improvement. By doing so, you will create a more connected, motivated, and successful organization.

    Final Thoughts

    Effective internal communication is the cornerstone of a thriving organization. By implementing these ten strategies, you can create a more transparent, engaging, and productive workplace. Remember, the key to successful communication is consistency, openness, and a genuine commitment to understanding and meeting the needs of your employees.

    Empower your team with the tools, training, and environment they need to communicate effectively. As you do, you’ll not only improve your internal communication but also drive your organization towards greater success. If you would like to hear about how Kadence can help you, book a demo with one of our team.


    Nine Micro Moments to Build Team Culture with Michelle Hartley

    For distributed teams, building a strong team culture is more important than ever. Creating meaningful connections among remote and in-office employees can seem challenging, but it’s achievable through small, intentional actions.

    I recently sat down with Managing Director of People Sorted, Michelle Hartley. She’s a HR wiz and has supported hybrid companies in different sectors connect and build a resilient company culture. Check out our full conversation where she offers some tips on what HR Managers can implement to support their teams.

    One of her key recommendations was to look past grand gestures like company away days to bring people together. The best leaders are those who implement small and frequent displays of appreciation and connection that makes employees feel like they are acknowledged and belong to the company. These “micro moments”, as she calls them, are simple yet powerful ways to foster a positive and inclusive team culture.

    Here, we’ll explore nine micro moments that can transform your team’s dynamics and strengthen your company’s culture.

    1. Half Agendas

    Half agendas are an innovative approach to meetings that can significantly enhance team culture. Traditional meetings often have packed agendas, leaving little room for spontaneous discussion. By intentionally leaving half of the agenda open, you create space for creativity, brainstorming, and addressing unforeseen issues. This approach not only makes meetings more engaging, but also empowers team members to contribute their ideas and feel heard.

    For instance, imagine a product development meeting where the first half is dedicated to updates and the second half is open for discussing new ideas or solving current challenges. This flexibility can lead to more dynamic and productive discussions, fostering a sense of collaboration and shared ownership among team members.

    2. Unstructured Time

    In a remote or hybrid work setting, unstructured time can be a valuable opportunity for team members to connect on a personal level. Unlike structured meetings, unstructured time allows for spontaneous interactions, much like the casual conversations that happen in office break rooms.

    Encourage your team to schedule “virtual coffee breaks” or “water cooler chats” where there’s no set agenda. These informal gatherings can help build relationships, reduce feelings of isolation, and create a sense of camaraderie. For example, a 15-minute virtual coffee chat once a week can provide a much-needed break and a chance to catch up with colleagues in a relaxed setting.

    3. Thank You Notes

    Never underestimate the power of a simple postcard or thank you note. In our digital age, receiving a physical note can be a delightful surprise and a tangible reminder that someone appreciates you. Sending personalized thank you notes to team members for their hard work, achievements, or just to say thank you can make a significant impact.

    For example, a manager might send a handwritten note to a team member who went above and beyond on a project. This small gesture can boost morale, reinforce positive behavior, and show that you value their contributions.

    4. Social Media Shoutouts

    Social media shoutouts are a modern way to recognize and celebrate your team’s achievements publicly. Highlighting individual or team successes on your company’s social media platforms not only acknowledges their hard work but also showcases your company culture to a wider audience.

    Imagine posting a shoutout on LinkedIn for a team that completed a major project ahead of schedule. This public recognition can boost team morale, enhance your company’s reputation, and encourage other employees to strive for excellence.

    5. Surprise Deliveries

    Everyone loves surprises, especially when they come in the form of surprise deliveries. Sending unexpected gifts to your team members’ homes can create a sense of excitement and appreciation. These can be anything from a box of gourmet cookies to a personalized gift that reflects their interests.

    For instance, a surprise delivery of a wellness kit including a scented candle, herbal tea, and a stress ball can show that you care about your team members’ well-being. These thoughtful gestures can enhance team spirit and show your employees that they are valued.

    6. Virtual Celebrations

    Celebrating milestones and achievements is crucial for maintaining a positive team culture. Virtual celebrations can be just as effective as in-person ones when done right. Whether it’s a birthday, work anniversary, or a project completion, taking the time to celebrate can strengthen team bonds.

    Host a virtual party with fun activities like trivia games, virtual happy hours, or themed dress-up days. For example, you could organize a virtual celebration for a team member’s birthday, complete with a digital birthday card signed by the whole team and a cake delivered to their door. These celebrations create memorable moments and reinforce a sense of community.

    7. Digital Badges

    Digital badges are a modern and effective way to recognize and reward employees for their achievements. These badges can be displayed on internal communication platforms or professional networks like LinkedIn. They serve as a visible acknowledgment of skills, accomplishments, and contributions.

    For example, awarding a “Project Management Pro” badge to a team member who successfully led a challenging project can boost their confidence and encourage others to aspire to similar achievements. Digital badges not only provide recognition, but also motivate continuous learning and development.

    8. Professional Development

    Investing in professional development shows your team that you care about their growth and future. Offering opportunities for training, attending conferences, or taking online courses can enhance their skills and career prospects.

    Consider setting up a professional development fund that employees can use for courses or certifications relevant to their roles. For instance, a marketing professional might use the fund to take an advanced digital marketing course. Supporting professional development not only improves individual performance, but also contributes to the overall success of the team and company.

    9. Mental Health Support

    Supporting your team’s mental health is crucial, especially in a hybrid work environment where stress and isolation can be prevalent. Offering mental health support can make a significant difference in their well-being and productivity.

    Provide access to resources such as counseling services, mental health days, and stress management workshops. For example, organizing a monthly webinar on mindfulness and stress reduction techniques can help your team manage their mental health effectively. Showing empathy and understanding towards mental health challenges creates a supportive and caring work environment.

    Coordinate Team Time with Kadence

    Building a strong team culture in a hybrid work environment doesn’t have to be daunting. By incorporating these nine micro moments into your routine, you can create a positive, inclusive, and dynamic team culture. These gestures not only enhance team morale and productivity, but also foster a sense of belonging and community.

    Remember, it’s the small, consistent actions that build a strong and resilient team culture. Start implementing these micro moments today and watch your team thrive. Offset these all with regular in person team days. With Kadence, you can reserve days and spaces for teams together. And with our Smart Suggestions tool, you can find out when your colleagues are going into the office so you can book a desk nearby. Find out more about Kadence by seeing what it can do for your team.


    5 Space Management Solutions for Higher Education Organizations

    The way we get work done in the professional world is changing dramatically.

    If you’re a manager or employee at a higher education organization, you realize your sector is no different. As your workforce and spaces change, you are faced with a unique set of challenges in managing your spaces effectively under a hybrid system.

    At the heart of these challenges lies the need to create an environment that is both functional and enjoyable for higher education employees. But how do you balance the demands of a modern workforce with the practicalities of space management?

    In this article, we’ll dive into some of the common challenges your higher education organization may encounter in managing your space, and explore how space management software can help you get smarter about how you use physical spaces and desks — and ultimately solve your space utilization woes.

    1. Downsizing Staff Offices

    As your higher education organization evolves, there is a growing need to reconfigure traditional office layouts to create more collaborative and multipurpose spaces and save on real estate costs.

    Downsizing staff offices and desk space to make room for other amenities like study areas, meeting rooms, and recreational facilities is becoming just as important as cutting down on unnecessary space altogether.

    But getting a clear understanding of your higher education office space and managing this transition can be challenging without proper systems in place.

    The Solution

    To address this challenge, your higher education organization can implement a desk booking management tool. These tools help maintain discipline by requiring staff to book a desk before coming in, effectively managing who is in the office and when. Desk booking systems support the concept of desk hoteling, allowing staff to use shared spaces efficiently without the need for permanent individual offices. This approach allows higher education organizations to optimize on your space usage and make crucial decisions on where and how to downsize.

    2. Understanding Space Usage

    As well as the need to cut down on unused space, your higher education organization is also faced with understanding exactly how your existing space is being used.

    University offices might have certain areas or meeting rooms that are rarely used, while other parts of the administrative buildings are constantly overcrowded. This uneven distribution can lead to wasted resources and frustration among your higher education employees, who may find it difficult to access the spaces they need when they need them.

    Underutilized spaces often stem from a lack of proper scheduling and planning. For instance, large conference rooms might be booked for small meetings, leaving smaller, more suitable rooms empty. Additionally, areas designated for specific purposes, like archives or IT rooms, may not be repurposed for other activities when not in use. This inefficiency not only impacts the physical space but also affects the overall energy consumption and maintenance costs of your higher education office in question.

    The Solution

    The right space management tools will come equipped with data and analytics that provide valuable insights into space utilization patterns. By looking at a breakdown of how different spaces are used throughout the day, week, or semester, your higher education office managers or administrators can identify patterns in space utilization and make informed decisions that benefit everyone involved. That could mean “switching off” certain areas when not in use to save on energy bills or grouping desks in different spaces to distribute higher education employees more efficiently.

    Get insights on 148 bookings and 66% check-ins on floor 2 of the London HQ office. Alongside booked and checked-in floor occupancy levels for August and September
    3. Seamless Scheduling and Booking

    We’ve all had them. There’s nothing more frustrating than turning up to your workplace only to find someone has already occupied your favorite desk or work area. Even after you highlighted the right cell on your shared Google sheet!

    Scheduling conflicts often come about due to the complexity of organizing people and their movements. That Google sheet gets confusing (fast!) and helps precisely no one understand which spaces are available and which are not. Desks in higher education offices might be frequently double-booked, or a conference room might be reserved on multiple days but never actually used.

    Booking conflicts can lead to last-minute changes, cancellations, and a general sense of frustration among employees.

    The Solution

    Space management tools are built with the main goal of organizing people and spaces. That means they come with scheduling software that helps the people within a higher education organization see, at a glance, when and where there are available workspaces. By integrating a centralized scheduling platform, your higher education organization can streamline the booking process, making it easier for everyone to find and reserve the spaces they need without running into conflicts. A top tier space management solution will also come with AI-driven Smart Suggestions — automated prompts that help avoid scheduling conflicts and suggest bookings that make sense for each individual.

    4. Fast Integration and Intuitive UX

    Integrating new technologies with existing systems might seem like a daunting task for your higher education organization. Your current infrastructure may be complex and include a variety of legacy systems and software that are not easily compatible with modern solutions.

    For example, you might have have separate systems for room bookings, resource management, and user access, all of which need to be synchronized to function effectively. This lack of integration can lead to inefficiencies, data silos, and — ultimately — a lot of headaches.

    To add to your troubles, the rapid pace of technological advancement means that your higher education organization is always under pressure to keep up with new developments. This ongoing need for updates can be resource-intensive and disruptive if not managed properly. The result is often a patchwork of solutions that do not communicate well with each other, and only end up complicating the task of space management.

    The Solution

    Simplify! Space management tools are there to help you reduce complexity, not add to it. By integrating a platform that offers seamless management of room bookings, resource allocation, and user access from a single interface — you’ll find your higher education organization relies on fewer tools to achieve greater results. Furthermore, the right space management tool should be easy to integrate into your existing tech stack — an out-of-the-box solution that integrates with Microsoft Teams, Google Workspace or Workday — and come with a UX that is easy and intuitive to navigate as a first-time user.

    Book room 11 and Invite Willa, Michael, and Jane on Wednesday using Kadence
    5. Robust Security and Privacy

    In an era where data breaches and privacy concerns are increasingly prevalent, ensuring the security and privacy of your higher education organization and employees is another major challenge.

    Your higher education organization is most likely under pressure to protect sensitive personal data related to your employees, as well as information relating to the campus and facilities in general.

    Without robust security measures, your systems are vulnerable to unauthorized access, data breaches, and other security threats, which can compromise the integrity of the organization and the safety of your community.

    The Solution

    Look out for space management software that comes with next-gen security infrastructure and measures. Your chosen platform should be SOC 2 compliant, maintain Cyber Essentials certification and data should be encrypted both in-transit and at rest. Making sure you partner with a space management tool that upholds the highest data and privacy standards will give you peace of mind when it comes to integrating a new tool into your university workflow.

    Manage Your Spaces with Kadence

    Effective space management is essential for creating a productive and enjoyable environment for higher education organizations.

    Whether you’re dealing with unused spaces, scheduling conflicts, technology integration, or ensuring security and privacy, Kadence offers comprehensive solutions tailored to meet your unique challenges.

    Our platform leverages data analytics, flexible scheduling, integrated technological infrastructure, and robust security measures to optimize your office spaces.

    Trust Kadence to provide the tools you need to create a seamless, efficient, and secure environment for your employees.


    The Need for Wellbeing Resources Like Forte

    What comes to mind when you think of the “workplace”? For myself, it used to bring up images of bustling offices, morning commutes, and deskside chats. But in the wake of the COVID-19 pandemic, the concept of the workplace has changed, giving rise to the era of the modern hybrid and dynamic workforce. As we navigate the new normal of hybrid work, employers and employees alike seek to find the optimal balance of flexibility, collaboration, productivity, and sustainability.

    The pandemic threw us into a world where kitchen tables doubled as desks and Zoom calls became the norm. We’ve all had our fair share of comical mishaps, from pets photobombing important meetings to accidentally wearing pajama bottoms on video calls. But amidst the chaos, there was a silver lining—a newfound appreciation for human connection. I saw communities rally together, offering support, encouragement, and a sense of belonging in the face of uncertainty. It’s in these moments of camaraderie that I’m reminded of the profound importance of human connection for our well-being and flourishing.

    At Forte, we believe that human connection is at the heart of personal well-being and our collective success. That’s why our platform offers unlimited, confidential access to certified professionals who act as trusted confidants providing personalized guidance and support to employees. We also provide a wealth of wellness content and insights tailored to the specific needs of each organization. 

    The Evolution of the Post-COVID Workplace

    Beyond the flexibility it affords, remote work can lead to increased productivity, reduced commuting stress, and, when properly executed, a healthier work-life balance.  Effective hybrid structures balance the benefits of remote work with the value of in-person collaboration, nurturing employees’ holistic well-being while driving business success. However, it’s essential to acknowledge the challenges that come with this shift, such as feelings of isolation and the need for effective communication and collaboration tools. 

    This is where organizations like Kadence shine, offering solutions that facilitate seamless collaboration and connection in the hybrid workplace. By providing teams with the technology and resources they need to thrive in this new environment, Kadence empowers organizations to embrace the best of both worlds—flexibility and collaboration—while fostering employee well-being and driving business success.

    Forte: Serving the Hybrid Workplace

    Hybrid employers face the challenge of providing the flexibility and support necessary for their teams to thrive. From navigating the intricacies of remote collaboration to fostering a sense of community among dispersed employees, the needs of hybrid organizations are as diverse as they are pressing. At Forte, we understand these challenges intimately, offering an affordable and accessible service designed to boost employee well-being and drive business outcomes. 

    Forte centers around three key elements:

    1. Employees have unlimited, confidential access to 1:1 conversations with certified professionals — known as Guides. Through audio calls of varying durations, employees can discuss what’s on their heart and mind – both professional and personal – and receive personalized guidance and support. 

    2. We offer a wealth of wellness content, including newsletters, e-courses, challenges, and webinars led by industry experts, all designed to empower employees and drive actionable change.

    3. Forte provides employers with valuable anonymized data reports, giving them insights into the specific well-being topics that matter most to their workforce. With these insights, employers can better support and prioritize the mental wellness of their employees, leading to a healthier and more productive workforce.

    The Forte Impact

    Employees who utilize Forte consistently report improved well-being, heightened levels of focus and presence at work, and a greater sense of work satisfaction. Our platform isn’t just about giving out resources—it’s about making real connections and giving personalized support to help people do their best. We’re passionate about helping people flourish by building meaningful connections. And it’s not just something we say—companies that use Forte see more of their employees sticking around and a friendlier, happier workplace. When people feel cared for, they do better work, and everyone wins.

    In partnership with organizations like Kadence, Forte is committed to shaping a future workforce that is not only adaptable but also truly nurturing. Together, we can foster connection, productivity, and well-being at every level, empowering both organizations and individuals to unlock their full contribution.


    How to Cultivate a Company Culture with Tonille Miller

    In today’s competitive landscape, attracting, retaining, and unlocking top talent has become a top priority for organizations. With the emergence of hybrid work reshaping the very fabric of organizational dynamics, it’s more important than ever to create a generative company culture that enables people to do their best work in this new environment. But how do you get started?

    What Do We Mean By Culture?

    Culture will absolutely make or break an organization in the form of profitability, productivity, engagement, agility, collaboration, innovation, customer satisfaction, burnout, turnover, and healthcare costs. With data showing organizations that focus on their culture see significant increases in revenue growth (4.1x), stock price growth (827%), net income (756%), sales per employee (13%), and ROI (15x), the business case is compelling to say the least.

    While some mistakenly believe company culture is “Taco Tuesdays” or foosball tables, on the contrary, culture doesn’t require being co-located. Culture is the lifestyle of the organization; it governs how people mingle, hustle, and behave – whether they’re in the office, at home, or sending emails from the subway. I would argue that you can actually build a stronger, more inclusive, and effective company culture for distributed teams because it forces you to be intentional, embedding it into everything you do, rather than just letting it develop organically based on the lowest common denominator that shows up in the office that day.

    Key Strategies to Create Culture

    Here are a few strategies for creating a company culture that enables your people and the business to thrive in a flexible environment:

    1. Purposeful Gatherings

    As organizations embrace hybrid work and flexible arrangements, the purpose of the office has shifted from the central hub for work activities to a place where teams come together to solve problems, collaborate, and build relationships that transcend virtual boundaries.

    • Make the office a high-profile destination: Facilitate meaningful interactions, experiential events, and access to leaders and high-performers.

    • Make it count: Bring people together for a specific, focused goal, such as a project kick-off, brainstorming session, or team-building activity.

    • Intentionally bring people together for connection: Annie Dean and the team at Atlassian have conducted a ton of research and experiments on this topic and developed a playbook called 1000 Days of Remote Work. In it, the data show zero correlation between people physically being in the office and team connection. They did find, however, that intentionally bringing teams together around 3 times a year to intentionally build connection leads to an average 27% increase in feelings of connection, and this boost lasts 4 to 5 months.
    2. Create Belonging

    Alright, let’s spill the tea on connection and belonging. Forget about just plopping people in the same office and expecting magic to happen because the data doesn’t support it. Even pre-pandemic, Harvard Business Review found, a whopping 65% of folks grinding away in offices full-time felt like they were stranded on a deserted island when it came to connection. But fear not, here are some fab ways to whip up a sense of connection and belonging as part of your company culture:

    • Digital Platforms: Leverage digital platforms that offer peer mentoring and manager coaching to aid in building team connections and trust.

    • Communities: Create communities such as employee resource groups (ERGs) and topical Slack channels to create a sense of belonging, ownership, and purpose.

    • Shared experiences, challenges, and purpose:
      • Create shared experiences by hosting virtual guest speakers and musical artists, or have the team listen to a podcast, read a book, or try a recipe, and then discuss it together.
      • Build interdependence, meaning, and empathy across teams by connecting the dots for them so they can see how their role/tasks impact others across the organization and broader ecosystem. One of my clients did this by rotating people from customer success and sales teams every three or six months to shed light on how the upfront promises the sales made to customers impacted customer success downstream.
    3. Upskill Leaders

    Stepping into the realm of flexible work environments demands a fresh perspective and some revamped habits. But fear not, because the very skills needed to steer distributed teams are the ones that make managers rock stars at handling Millennials and Gen Zers more broadly. Here are a few boss-level strategies to nail leadership in flexible work settings:

    • Embrace Digital Fluency and Asynchronous Tools: Mastering collaboration, communication, and project management tools is crucial; consider a Millennial or Gen Z reverse mentor for rapid skill development and better organizational awareness. They may even help you with your TikTok skills. 😉

    • Clarity and Transparency: Communicate clear goals, deadlines, and performance expectations to team members. Team-level agreements are a great way to start.

    • Trust, Autonomy, and Accountability: Give teams the flexibility to manage their time effectively. Leaders who empower their employees with autonomy and accountability see a virtuous cycle of trust, performance, and ownership.
    4. Ensure Development Remains a Priority

    While some leaders believe it’s more difficult to develop employees remotely, in reality, flexible work can democratize and expand developmental opportunities. Here are some effective strategies to develop employees when working distributed:

    • Virtual Apprenticeship: Encourage senior employees to copy junior staff on emails and add them to Slack channels, calls, and Zoom meetings, which provide them with opportunities to observe and learn.

    • Learning in the Flow of Work: Real-time coaching and feedback from managers and peers is a highly productive and cost-effective approach that promotes immediate knowledge application.

    • Internal marketplaces: Mastercard has taken a distributed-first, people-centric approach to talent development with the launch of its internal talent marketplace powered by Gloat. By redeploying people where their skills were needed internally, Mastercard avoided laying off any employees during the pandemic and saved them from outsourcing projects to contractors. With the platform’s ability to connect employees across geographies and business units, it also fosters collaboration while democratizing access and opportunities for developing their careers within the organization.
    5. Ensure Equity

    Equitable experiences for all employees, regardless of location is crucial. A gap between the experience of on-site and remote workers can lead to feelings of inequality and resentment.

    To avoid this, companies can analyze promotion trends to identify any favoritism toward employees who spend more time in person with managers and supervisors.  Additionally, every policy, technology platform, and meeting practice should be assessed through the lens of on-site, hybrid, and remote employees to ensure a seamless and equitable experience for everyone.

    6. Design the Work Around Outcomes and Impact

    Organizations should intentionally design their work environments around the desired outcomes and value they seek to create. To optimize team results, leaders need to ask themselves, “What does the work actually require?” They can start by establishing clear objectives, setting expectations for the work, and communicating the reasoning behind them.

    To implement this in your organization, set organization-wide objectives and key results (OKRs). Let each team decide how they want to meet those goals and enable team members to do the work when and where they choose. Rather than track hours logged, track performance outcomes and impact.

    7. Balance Flexibility and Structure

    Top talent seeks a balance between flexibility and structure that allows them to do their best work while accommodating their individual needs and preferences. One of the top complaints from employees returning to offices is that they made the commute just to spend their day on Zoom calls with people in other locations. There are plenty of new software platforms and apps that eliminate the uncertainty of who will be in the office and how to access them, making it easier to coordinate with colleagues and maximize time together.

    The folks at Kadence have recognized this shift and are pioneering solutions that help organizations strike the delicate balance between flexibility and structure. Colleagues can align their plans and connect with internal communities and events, creating new opportunities for hybrid teams to schedule real-life interactions. Seamless scheduling software enables employees to see who will be in the office, thus making it easy to make plans and coordinate effectively.

    Final Thoughts

    As your organization navigates our new normal, embracing flexibility and unprecedented change, there’s one crucial element you can’t afford to overlook: the heartbeat of your organization must be strong. Cultivating a company culture that enables your people to thrive will unleash potential, innovation, and resilience in the face of uncertainty.


    With over 15 years of experience as a management consultant, I/O psychologist, and executive coach, Tonille is the founder of EXT – Experience and Transformation, a boutique consulting firm that helps leaders and organizations thrive in the new world of work. She specializes in change management, digital transformation, employee engagement & retention, culture, behavior change, strategic communications, business transformation, hybrid work, AI adoption, employee experience, leadership development, and organizational effectiveness.

    Her new book, The Flourishing Effect: Unlocking Employee Thriving as Your Competitive Edge, provides a playbook for leaders and change-makers to create the conditions that engage their people and unlock high performance in this new world.

    How to Stay Connected to Your Hybrid Team with Steve Cockram

    As Head of People and Partnerships at Kadence, one of the things I ask myself most regularly is “how do we better communicate as a team?”.

    Operating as a distributed team, we are spread all over the world. For that reason, it’s really important for us to feel like we don’t sacrifice on connection and cohesion as an organization and group of people.

    In a recent chat with Steve Cockram of GiANT Worldwide, I got into the topic of how to stay connected as a hybrid team — and why it’s so important for companies navigating a new era of work.

    This is a summary of the ideas and insights that came up in our conversation. Please also check out my full conversation with Steve where he goes into even more detail of how to stay connected as a hybrid team.

    Hybrid work: no longer just a nice to have

    Hybrid work is still seen as a “nice to have”.

    That means that leaders and managers acknowledge its importance for the health of their business, but they continue to forget to take it on board with regularity and intention. Basically: it falls to the bottom of the pile.

    It’s high time we started to view hybrid work as an urgent, must-have solution that runs at the core of a company’s business and people objectives.

    Hybrid is about much more than setting up a desk booking system and telling people to come into the office two days a week.

    It’s about having an actionable strategy in place to ensure that your people are getting adequate relational connection (as put by Steve) — the lifeblood of emotional health.

    But what does “adequate relational connection” actually entail, and why is it so important?

    Building trust and relationships beyond the screen

    The pandemic steered the course of professional work firmly towards screens.

    From a situation where real life communication was the norm — working in an office five days a week — suddenly employees found themselves relying predominantly on Zoom calls (from home!) for social interaction.

    The change happened overnight — and it somehow tricked us all into believing video calls are a like-for-like replacement of real meetings.

    The truth couldn’t be more different.

    As human beings, we rely deeply on in-person communication and interaction for our well-being. It’s this relational connection that builds trust and makes us feel happy and fulfilled — like we belong in a community.

    Without this enormous part of us being addressed, no number of Zoom calls can fill the gap. Put very simply — if we’re not getting enough quality time together, our wellbeing, sense of community and productivity will all suffer.

    HR teams are generally well aware of wellbeing and the need for their people to stay happy and healthy. And yet few have managed to connect the dots between hybrid, home working and emotional health and wellbeing.

    Perhaps it’s time to flip the script on what it means to meet up in work contexts.

    Rethinking time together

    So how, as a leader, do you go about putting into practice what you know about the importance of in-person meeting for your team’s overall health?

    According to Steve, staying connected as a hybrid team is all about reimagining what it means to meet up as a team.

    A lot of the time, business owners are thinking about how to make in-person meetings more efficient and productive. As though the time spent together needs to showcase everyone “working harder” or “achieving outcomes”.

    But Steve argues that it’s actually more important to view these social gatherings as exactly that — social gatherings.

    Whether it’s quarterly, monthly, or weekly all-hands meet ups at the office — companies should start thinking about providing platforms for social connection with no strings attached.

    The time you spend with your teammates together is a precious resource, and it shouldn’t be wasted on work tasks that could easily be done remotely.

    The objectives therefore have to be different — less focused on direct business objectives and more geared towards deepening relational connection and trust.

    The best part? The more you develop a concrete strategy for ensuring your team are connecting and communicating on a regular basis, the more you’ll see your business and bottom line flourish as a result.


    This isn’t the first time the world of work has undergone monumental changes.

    When the industrial revolution brought millions of people from rural work settings to cities, it took governments and organizations a long while to understand how to build legislation that kept people healthy and happy.

    The same is happening with hybrid work now.

    Managers and business leaders are trying their best to navigate a new era of working, but most are still yet to realise that the puzzle is incomplete without one large piece – people.

    Time and time again, we see how the health of teams — as measured by the teams themselves — proves to be the most helpful metric on the dashboard of a CEO. It correlates directly with their likelihood of success.

    So don’t cut short those lunches, coffees, team dinners. Enjoy them. They’re all part of deepening connections and trust between your employees that feeds back into the wellbeing of your business.

    When people flourish, companies flourish. And at Kadence, our mission is to ensure you stay connected with your hybrid team.


    GiANT Worldwide is a global leadership consultancy that helps thousands of leaders from companies of all sizes — from startups to Fortune 500s. Their innovative “5 Voices” self assessment tool gives leaders a better indication of their own natural leadership voice, from “Pioneer” to “Connector” and “Nurturer”. Once a leader has discovered their own voice, they become more self-aware; a better communicator; a quicker decision maker, and ultimately a better manager.


    Listening and The Power of Team-Level Agreements

    Gallup recently found that only 12% of hybrid workers benefit from hybrid policies decided by their individual team.

    Crucially — they also found that this small group is also the most engaged.

    It seems that when employees are given the trust and autonomy to make their own decisions — and be really heard by their team members — they become more satisfied as a result.

    As Head of People and Partnerships at Kadence, my job is all about helping the people around me flourish at work.

    In this piece I’ll guide you through what we’ve learned at Kadence about the power of listening to your teammates — and how it keeps us organized and focused on outcomes.

    And check out this conversation I had with the wonderful Brian Elliott about what it means to listen and support teams.

    Communication: The Foundation of Hybrid Work

    At Kadence, our mission is helping companies to find the right rhythm of work for their unique teams.

    Our employees work between San Francisco and Amsterdam, and every single one of us has the option to choose how and where we get our work done.

    The distribution of our team, while being a great illustration of what it means to be fully hybrid, has shown us loud and clear the importance of strong communication in hybrid teams. It can be tricky to coordinate employees who are spread over the world, let alone keep them happy and fulfilled at work. Good communication is the foundation.

    Our technology is built precisely for this. By providing our employees with tools to help manage their schedules, coordinate with colleagues, and make sure they’re in the right place at the right time, we ensure everyone has access to a base layer of communication. Schedule management is about more than just logistics — it’s about sharing the when, where and what of work with your teammates, so you can coordinate and communicate with them better.

    These tools have helped us become a better company, where our distributed teams feel connected despite the distances.

    But we’ve also found that none of this would make sense without first ensuring we have the first part of communication in place – listening.

    The Importance of Listening

    Experts in the field of work agree that keeping open communication channels and practicing active listening are one of two key factors in employee retention and satisfaction.

    Listening is powerful.

    It makes sense, doesn’t it? The feeling of being listened to is one of the most validating things you can experience, whether in your personal or professional life.

    When it comes to navigating the ins and outs of hybrid work, listening is all about understanding the unique preferences and needs of each individual employee.

    Those preferences extend to the frequency of office-based work, team meetings, company-wide gatherings and other specific hybrid work routines.

    At Kadence, we hold regular feedback sessions on company and team levels to ensure our employees have the feeling they are actively being heard, and give them a platform to air any concerns or developments in their navigation of flexible work.

    One of our most successful team-level agreements is that employees set their own agendas for 1:1s with managers. Those moments of discussion shouldn’t be managers “checking up” on their teammates but rather employees feeling comfortable raising any number of topics that have been on their mind.

    Through encouraging active listening to each other, we hope to head towards a rhythm of work where everyone in the company feels fully heard and understood.

    Documenting Discussions: TLAs

    In the journey towards staying connected and coordinated as a distributed team — we’ve understood that alignment is even more powerful when it’s done on the team level. And when it’s put down in writing!

    TLAs – or “team-level agreements” – have been a game changer for making sure we document and keep to the discussions we have about where, when and how we do work. Just because our team is spread out over various countries, it doesn’t mean we have to sacrifice on alignment and connection.

    Team-level agreements leave the finer details of hybrid work entirely up to our individual teams. Through open discussion and constant iteration, teams can decide for themselves:

    • Their core working hours
    • The team rituals
    • Their balance of remote and in-person work
    • Their main communication channels and work tools

    We believe that sweeping hybrid company policies aren’t useful when it comes to ensuring everyone is on the same page about how and where to do work. Everyone just ends up on their ”own” page!

    By giving our teams the power and autonomy to choose a work system that makes most sense for them and as part of the whole culture — we hope to see our people flourish and grow more than ever.

    And by encouraging them to get their team values and rituals down as tangible agreements, we ensure the work we put towards listening to each other translates to concrete actions.


    At Kadence, we’re constantly editing the blueprint out for ourselves. We see hybrid and flexible work as living things — not simple company policies established once and for all.

    For that reason, we’ve found communication to be crucial: especially when trying to make sense of a distributed team.

    We encourage as much discussion and feedback as possible, and our hope with that is to continue learning together about the challenges we will inevitably face as a hybrid organization.

    Only that way can we continue to optimize the experience here — while bringing out the best in our people, and ultimately our business.

    To find out more, check out some of our other available resources or book a demo with the team to see how Kadence can transform your workplace.


    Transforming the Public Sector with Andy Lake

    As we step into a future where the lines between our professional and personal lives are increasingly blurred. The need for smarter, more flexible workspaces has never been more apparent.

    The public sector, traditionally seen as a bastion of the ‘old ways’ of working, is now at the forefront of this transformation.

    I recently sat down with Andy Lake, a leading figure in the world of flexible and smart working, to discuss how the public sector can evolve to not just keep pace with the private sector, but lead by example in creating dynamic, inclusive, and effective work environments.

    The evolution of work

    The journey towards smart workplaces isn’t just about adopting new technologies or policies — it’s about fundamentally rethinking the relationship between our work and our lives.

    For too long, the rigidity of the 9-to-5, office-bound work model constrained the potential of our institutions to innovate and adapt.

    Now that the private sector is swiftly moving towards a system that’s less about where you spend your time and more about how you spend your time — our public institutions are in the unique position of being able to follow a blueprint being laid out for them.

    By embracing smart flexibility, the public sector can become an environment that adapts to the needs of its most valuable asset: its people.

    Smart flexibility goes beyond the option to work from home on a Friday or to start the day an hour early. It’s about creating a culture where flexibility is woven into the very fabric of how an organization operates. A framework of trust between employer and employee based on the understanding that it’s more than possible to be in control of a flexible work schedule.

    The challenge for the public sector

    The public sector faces unique challenges in this transformation. From local government offices to national healthcare services, the range of functions and responsibilities is vast.

    But these challenges also present unique opportunities. By adopting a holistic approach to smart working, public institutions can set new standards for workplace innovation, inclusivity, and agility.

    So where should a public sector organization start its journey towards becoming a smart workplace? It begins with leadership.

    Transformational change requires buy-in at all levels, from the executive team to frontline staff.

    This means engaging in open dialogues about priorities, challenges, and aspirations, and developing a shared vision for the future of work within the organization.

    At the heart of smart flexibility is the empowerment of teams and individuals to work in ways that best suit their roles, tasks, and personal circumstances. This requires a shift in management style, from overseeing to facilitating, enabling employees to perform at their best, wherever and whenever that may be.

    Technology as an enabler

    Technology will play a crucial role in the evolution of the public sector and smart working.

    Hybrid work platforms like Kadence offer public sector organizations the tools they need to manage flexible work models, coordinate teams effectively, and ensure that their resources are utilized optimally.

    They give employers and employees a platform to flourish in a coordinated hybrid system, where everyone is aligned on the where and when of work.

    With features that help managers set up regular team meetings in the office, notify employees when their colleagues have booked a room or desk, and high-level statistics on office occupancy and usage, a hybrid operating platform is a must for any institution looking to become more flexible.

    When the right technology comes accompanied by a commitment to training, support, and continuous improvement — the sky is the limit for the public sector.

    Looking ahead

    As we move beyond the pandemic and into an era of rapid societal and technological change, the public sector has an opportunity to lead by example in creating work environments that are not only more flexible and efficient — but also more human.

    By embracing the principles of smart flexibility, public institutions cannot only improve their operational effectiveness but also enhance the well-being of their employees and the communities they serve.

    Transforming deep rooted work systems is not just a response to the challenges of the present, but a commitment to a more adaptable, resilient, and inclusive way of working.

    The key? Communication, openness, and commitment to a better future for all of us.


    What is Hybrid Working and Does it Make a Difference?

    Hybrid Working has been making waves across workplaces. During the COVID-19 pandemic, companies found employees could work remotely and still achieve results. But how does this strategy play in a world where we are able to go into the office? Is hybrid working just a trend and how does it impact organizations and individuals alike?

    Let’s explore its benefits, challenges, and the actionable strategies for successful implementation.

    Demystifying the Hybrid Work Model

    Hybrid working represents a paradigm shift in how we approach work. Rather than choosing between remote work or office work, hybrid work seamlessly integrates both. Employees have the flexibility to choose where and how they work. They base these choices on the task at hand. Some are easier to achieve in the office where there’s space for team collaboration. Others can be achieved just as easily at home or in a coffee shop.

    Hybrid understands that traditional setups tend to confine individuals to a fixed location. This is not helpful and can be demotivating for the employee. Even the option of working from home only can be isolating. Hybrid strikes a fine balance between autonomy and collaboration. It’s about leveraging the best of both worlds.

    Embracing Flexibility and Connectivity

    The hybrid work model prioritizes flexibility, without sacrificing on connectivity. Most job roles that are office based come with a variety of responsibilities. Some of those involve independent work, but others will depend on working within a team. Hybrid working becomes sustainable when it allows its employees to choose where to work depending on what they need.

    Working from home is a helpful option for everyone to have, but it’s not always the most convenient. If face time with colleagues means the work is completed faster, employees will likely decide to work from the office. If an employee finds they will be stimulated to work by being in the office, they will also choose to head in. There’s enough motivation for office time if companies place the decision in their employees’ hands.

    See where your teammates are working with Desk Booking Software
    Trust is Key

    For any company that adopts hybrid working, trusting employees is paramount to success. When managers trust their team to determine where they work and when, employees gain control. This leads to better workplace wellbeing.

    Mandates that call for returns to the office break this trust. They restrict freedom and this can only lead to resentment amongst team members. Companies can instead make their offices attractive places to work. They can have resources, breakout spaces, equipped meeting rooms and the like. Employees will feel compelled to come in.

    It’s the lesson every organization needs to learn and the quicker it does, the sooner it will see results. When an employee feels that their manager trusts them to work, their morale is boosted. They foster a healthier work-life balance, which only leads to even more benefits.

    Unlocking the Benefits of Hybrid Work

    Hybrid work models can deliver tangible benefits for both employees and employers.

    For individuals, it offers greater autonomy over their schedules. This increase in power leads to better well-being and in turn this leads to greater productivity. A Checkr Inc. study found that 68% of American managers want remote work to continue because of its impact on productivity and employee engagement.

    For companies, hybrid working leads to cost savings. Less office space is needed, so real estate costs are slashed. There’s improved talent retention, because employees feel empowered by flexibility. There’s also access to a broader talent pool, because companies can attract workers outside of their local area.

    Get insights on 148 bookings and 66% check-ins on floor 2 of the London HQ office. Alongside booked and checked-in floor occupancy levels for August and September
    Strategies for Successful Implementation

    To unlock the full potential of hybrid work, organizations must prioritize clear communication, robust infrastructure, and supportive policies. Establishing guidelines for remote and in-office work will help employees navigate hybrid work. Designing the office that encourages team collaboration will encourage office attendance. Using online communication channels across the company will help employees feel connected.

    The greatest asset to any hybrid workplace is management software. Companies can onboard teams to hybrid working without having to worry about the logistical planning. Employees can share where they are working and when with their teams. They’ll be able to book a desk or a meeting room within seconds. This is especially helpful for companies who adopt a hot desking structure.

    Consider Kadence

    Kadence is the software that can help you and your team find your rhythm of work.

    Our Smart Suggestions feature recommends when to head into the office. Teammates can easily find time to collaborate together, and even choose a desk next to each other.

    Bringing in guests? Kadence can send out invites, book parking spaces and record who visited.

    With Insights, Kadence gives you a detailed guide of how your team use the offices available to them. Reports will tell you what spaces are being wasted so you can save on real estate costs.

    Kadence seamlessly integrates with your existing technology tools. You can use Kadence in Slack, Teams and more without disrupting your workflow.

    The Verdict: Does The Hybrid Work Model Make a Difference?

    Hybrid Working is the future of work. Our adoption of the hybrid work model represents a significant leap forward in how we approach work. By embracing flexibility, organizations can benefit from the best hybrid can bring. Hybrid results in both increased productivity and better employee well-being.

    If implemented with the right systems and infrastructure, hybrid work can be a success. Companies will find themselves to be more agile. There’s more time and space for innovation and adaptability. And the focus is on maximizing the potential of your workforce, all whilst making some key cost savings.

    Harness the power of hybrid working with Kadence. Book a demo with us to find out how you and your company can achieve your hybrid potential.


    Rethinking Productivity: Embracing Outcomes in Hybrid Work

    Is your company moving towards a hybrid model of work? Are you worried how you can ensure employee productivity when they are not in the office?

    HR managers find themselves at the forefront of delivering success when companies move to the hybrid model. There are natural concerns about:

    • optimising productivity
    • ensuring policy compliance
    • inspiring office attendance
    • retaining company culture

    These can feel daunting as companies embrace flexible working. However, the key to success might not lie in traditional notions of productivity. Flexible working advisor, Brian Elliott, told us how in his years working for and with hybrid companies, success has been found in redefining the outcomes.

    Hear Brian Elliott speak to Kadence’s VP of People & Partnerships, Helen Attia, about embracing outcomes over productivity.
    Navigating the Hybrid Policy Conundrum

    Hybrid work policies are becoming the norm, with employees splitting their time between home and the office. Let’s be clear: leaders are worried about how they ensure employees are productive with the time they have. HR managers grapple with the task of ensuring compliance with these policies.

    Instead of enforcing rigid rules, focus on cultivating a culture of trust and flexibility. Trust empowers employees, fostering a sense of loyalty that transcends physical boundaries. Rather than scrutinizing every minute of remote work, shift the emphasis towards measurable outcomes.

    By setting clear expectations, employees are encouraged to manage their time efficiently. This results in increased autonomy and accountability. This not only reduces the need for micro-management, but also promotes a healthier work-life balance.

    Motivating Office Time Beyond the Winter Blues

    The winter months can cast a chill over employees’ enthusiasm for commuting to the office. HR managers face the challenge of motivating the workforce to step out of their cozy home offices.

    Rather than relying on traditional incentives, consider the intrinsic motivations that drive employees. Create a workplace environment that encourages group work, innovation, and social connection. Highlight the benefits of face-to-face interactions. Emphasize the value of in-person collaboration for creativity and team dynamics.

    It’s more than just inspiring employees to attend the office. They want to have their own motivations for coming into the office. You don’t need to persuade your teams, if they already feel compelled to join.

    Allow employees to choose office days when they feel the most productive. This acknowledges personal needs and ensures that the office remains a vibrant hub of activity. As a knock-on effect, each employee will have fonder memories of the office. It’s likely they will want to come back.

    Retaining Company Culture in a Hybrid World

    Company culture was once nurtured within the confines of a physical office space. HR managers must preserve its essence, while employees navigate a new work model.

    Rather than fixating on physical proximity, emphasize shared values and goals that transcend location. Be inclusive. Leverage technology to bridge the virtual divide. Consider virtual team-building activities, regular town hall meetings, and collaborative projects. These can strengthen the bonds among team members.

    Solutions like Hybrid Work Management Software help ease your team into being apart and can help them organize their time. Their team will know when everyone is in the office or remote, without the need of fussy spreadsheets that cause frustration.

    Encourage open communication channels. Ensure employees feel heard and valued regardless of their physical location. Grow a community in teams. This cultivates a resilient company culture that permeates from each team and thrives in both physical and virtual spaces.

    Outcomes Over Metrics

    Metrics like revenue per employee or hours worked can lead to a myopic view of productivity. HR managers must recognize that the true measure of success lies in the outcomes produced, not just the inputs.

    Shift your mindset from tracking every minute to assessing tangible results. Instead of micro-managing remote hours, concentrate on the quality and impact of the work being produced. Allow employees the freedom to choose when and where they work best. Trust that they will deliver results.

    In a results-oriented approach, employees are empowered to take ownership of their work. This autonomy not only enhances job satisfaction, but also promotes creativity and innovation. Break free from outdated metrics and employees will be motivated by the desire to achieve meaningful outcomes.

    And when looking at metrics, look at your team’s retention rate. That will give you an idea on whether your team are happy or not. That will give you a sense of whether they have the incentive to be productive.

    Breaking Free from Traditional Terms

    The companies that succeed at hybrid work are those that fully embrace flexibility. The term ‘hybrid’ suggests that there is mandated office time. Brian prefers to think of companies working flexibly.

    The terms “hybrid”, “productivity”, and “remote” are laden with preconceived notions. These may hinder the true potential of flexible work. It’s time for HR managers to embrace a more dynamic and inclusive vocab.

    Rather than focusing on hybrid work policies, consider adopting a “flexible work culture.” This shift emphasizes adaptability and responsiveness to personal needs. Avoid fixating on productivity. Prioritize impactful outcomes and highlight the tangible contributions that make a difference.

    Embracing Change: A Call to Action for HR Managers

    HR managers must lead the charge in redefining how we perceive and approach work in the modern era. The challenges presented by hybrid work are opportunities. Innovate and create a workplace that thrives in the face of change.

    The roadmap includes:

    1. Designing for Distributed Teams: Tailoring workplaces to the needs of distributed teams. Avoid enforcing top-down mandates.
    2. Prioritizing Focus Time: Investing in more asynchronous ways of working. Give employees the focus time needed for exceptional performance.
    3. Leadership Focused on Outcomes: Build leaders who prioritize outcomes over managing like hall monitors. Foster a culture of achievement.
    4. Investing in Tools and Training: Provide the necessary digital tools and training to support successful remote work. Reimagine workspaces as hubs for connection and teamwork.

    HR managers can pave the way for a future where work is not confined by the traditional constraints of productivity. Prioritize outcomes over metrics. Cultivate a culture of trust and flexibility. Inspire genuine connections in the office. Redefine your terms to reflect our new reality.

    Success is not measured in hours spent in the office or the number of Zoom meetings attended. It’s about the impact we make, the connections we foster, and the resilient cultures we build. Take the lead and champion a shift that empowers your teams to thrive in the evolving landscape of work.


    Brian Elliott, one of Forbes’ “Future of Work 50,” is a speaker and leadership advisor. He combines 25 years of leadership experience as a startup CEO and executive at Google and Slack, while leading Future Forum, a think tank focused on the future of work.

    He’s the bestselling author of How the Future Works: Leading Flexible Teams To Do the Best Work of Their Lives, a LinkedIn Top Voice, has been published in Harvard Business Review. Brian is also the proud dad of two young men and one middle-aged dog.

    Embracing Third Spaces: The Evolution of Modern Workplaces

    In the move towards more flexible ways of working, modern organizations are having to get smarter about how they use space.

    That means integrating a hybrid operating platform and making sure existing office space is used effectively. For others, it means giving their employees access to flexible workspaces near them.

    Through my experiences with WorkFLEX, I’ve seen another kind of space become increasingly popular among workers. One that provides a level of flexibility that more conventional workspaces cannot offer.

    “Third Spaces” are non-traditional workplaces that are neither offices nor co-working spaces.

    And they might just be transforming the way we work.

    What are Third Spaces?

    Third Spaces are any public space that can feasibly (and reasonably!) be used for work. These could be cafes, bars, and libraries, to name a few.

    Think a cosy nook in your local coffee house. Your tablet is perched up against a cappuccino and you’re nibbling on an almond croissant.

    Third Spaces can be a very useful environment to get certain work tasks done, like deep individual work, creative thinking, reading, or admin.

    Professionals are turning to these kinds of spaces in numbers. 50% of workers recently surveyed by Opentable said they spend at least some of their time working in cafes and other Third Spaces throughout their work week.

    We’re also seeing a trend in co-working spaces to adopt an atmosphere more typical of a third space. With integrated coffee shops, biophilic design and areas for relaxation, they are responding to a general move away from traditional office set ups.

    Why work in a Third Space?

    Third Spaces provide a useful alternative to the back-and-forth between office-based work and remote work.

    While office work is a great way to connect to your teammates and collaborate together, it can sometimes feel like a pressured, limiting environment. Remote work, with all of its great benefits for flexibility, can be socially isolating.

    Working in a Third Space can provide you with a perfect environment for a little mental break, where organic social interaction and spontaneous conversations still keep you stimulated and creative. A recent survey we ran found that working from Third Spaces significantly contributed to an overall sense of wellbeing in workers.

    While these kinds of spaces can be less effective for taking calls, completing confidential work or tasks that involve more equipment, they’re excellent for big picture thinking, admin tasks, and other independent activities.

    What about the office?

    The office will continue to play a valuable role in our day-to-day work life. It’s a cornerstone of community, a platform for connecting with our colleagues and the values of our organizations.

    And yet it’s often not the best environment for all the tasks team members perform each week.

    If you’re forced to commute for an hour just to send three emails from your office, you’d be rightly frustrated. Tasks like this could have just as easily been done at the Starbucks around the corner.

    Third Spaces are like the “joker” card in your modern work schedule. They’re a great way to shake up your routine and immerse yourself in a fresh work setting — when the right tasks come about.

    Is a Third Space right for you?

    Follow these four questions to assess whether or not you could work from a Third Space today. 

    1. Do you have a lot of calls to make today? 

    If yes, it’s probably best to take them from home or a designated area in your office. If not — a cafe would work well! 

    2. Do you have any privacy or data sensitive work to do?

    If yes — best to avoid a public space and conduct the work from the privacy of your home or office. 

    3. Do you have a bunch of admin to sort out today? 

    If yes, this could be a great opportunity to go to your local cafe and hunker down with a laptop. Crush those emails! 

    4. Do you have some big picture creative or strategic thinking to get done? 

    If yes, this is also a good time to find a Third Space that helps you take time to zoom out and get some important thinking done.

    Trust is essential

    Hybrid work is still in its infancy. Companies are still figuring out how and where employees get their best work done.

    Recognizing that different kinds of spaces have their own unique advantages is a big step towards getting smarter about how we work.

    Ultimately, it comes down to trust. Employers need to trust their employees to be productive from Third Spaces, while employees should feel confident enough to ask for this kind of flexibility.

    When employers focus on outcomes rather than physical location, they are likelier to build happier, more productive teams.

    In a world where all you need to be productive is a laptop and decent WiFi, it’s only logical that we should embrace Third Spaces.

    In doing so, we’re opening the door to greater flexibility, creativity, and well-being.