How it works
Workplace experience covers the whole office day: planning whether to come in, commuting, arriving, finding a place to work, finding colleagues, meeting, eating, getting problems fixed and leaving. The space, the services and the tools people use to coordinate each shape a part of it.
In hybrid organizations the biggest factor is usually other people. Employees come in to see their team, so knowing who will be in, and sitting near them, matters more than amenities alone. Events, team days and neighborhoods give people a reason and a place to meet.
Teams manage workplace experience with both data and feedback. Attendance and booking data show behavior; short surveys and event feedback explain the reasons. Workplace experience overlaps with employee experience, which covers the whole employee lifecycle, but it focuses on the office and its services.
How to measure it
- Short pulse surveys after office days: did people get what they came in for?
- Attendance trends and repeat visits by team, compared with policy.
- Booking conflicts and time spent finding a desk or room.
- Service request resolution times and event attendance.
Examples
- A workplace team runs a monthly breakfast with RSVP on a team day and sees attendance rise on that day.
- A visitor checks in at a kiosk, receives a badge and the host is notified, without waiting at a staffed desk.
Common mistakes
- Adding amenities without fixing basics such as finding a desk near your team.
- Measuring experience only through an annual engagement survey.
- Treating attendance as the goal rather than as a signal of whether the office is worth the trip.
How Kadence helps
Kadence shows employees who is coming in and suggests days to join teammates, books desks and rooms from Microsoft Teams, Slack or the mobile app, and sends workplace announcements. WorkOps Pro adds Workplace Events with RSVP, employee surveys and self-service visitor kiosks, and Workplace Insights shows attendance alongside those signals.
Hybrid working coordination · WorkOps · Visitor management
Frequently asked questions
What is the difference between workplace experience and employee experience?
Employee experience covers everything an employee goes through at work, from hiring and onboarding to development and leaving. Workplace experience is the part tied to the physical workplace and its services: the office, finding space, coordinating with colleagues, visitors, events and support.
What do employees want from the office?
Most people come to the office for other people: time with their team, learning from colleagues and meetings that work better in person. They also want certainty that there is a place for them, quiet space for focused work, working technology and a reason to make the commute worthwhile.
How do you measure workplace experience?
Combine behavior and feedback. Track attendance, repeat visits, booking conflicts and service request times, then add short surveys that ask whether people got what they came in for. Together they show both what people do and why.
What does a workplace experience manager do?
A workplace experience manager shapes the office day for employees and visitors: running events, working with facilities on services and space, gathering feedback, managing workplace tools and communicating changes. The role sits between facilities, HR and real estate.
Related terms
- Destination office An office designed to be worth the commute, drawing people in with space, amenities and experiences rather than mandates.
- Workplace operations (WorkOps) The day-to-day running of an office for the people in it: space, bookings, visitors, services, policies and the data they produce.
- Hybrid coordination The work of getting the right people into the office on the same days and giving them the right space when they arrive.
- Building operations The day-to-day running of a building's systems and services, such as heating, cooling, lighting, security, lifts and maintenance.
Kadence editorial team · Last reviewed